Today’s higher education personnel must meet retention goals while offering exemplary constituent service to students. Talisma Student Services CRM offers a configurable solution designed to assist with student orientation, counseling, online advice, and individualized contact with constituents. It can reduce the costs of interacting with students across the enrolled student lifecycle, while providing opportunities for proactive, reactive and co-browsing communication programs that are the cornerstone of any retention initiative. It is also used to deliver services to students, such as IT help desk, financial aid, and campus housing.

• Offer real-time Web access to the institution’s student services
• Provide students with personalized advice in real-time
• Automate student information request routing
• Manage multi-step, multimedia communications plans

Improve student engagement and retention efforts

• Build and act on a powerful student contact system that provides a single view of the student’s history across the constituent lifecycle
• Automatically leverage student data from multiple sources, including your SIS, ERP, legacy systems, purchased lists and imported data
• Establish meaningful dialogues with students across all communication channels including telephone, email, chat, SMS text messaging, Web, in-person, mail, print and fax
• Build automated routing workflows that immediately deliver student requests to the appropriate person
• Easily configure role-specific workspaces for Student Advisors, Academic Advisors, Student Ambassadors, Communications Managers, and others
• Generate real-time reporting and in-depth analysis of all contact information and student interactions

Contact Us for a complete demonstration today!