Today’s university personnel need to meet retention goals while offering exemplary constituent (customer) service to students. Talisma Student Services Constituent Relationship Management (CRM) offers a configurable multi-channel solution designed to assist with student orientation, counseling, online advice, and individualized contact with constituents. It can reduce the costs of interacting with students across the enrolled student lifecycle, while providing opportunities for both reactive and proactive communication programs that are the cornerstone of any retention initiative. It is also used to deliver services to students, such as IT Helpdesk, financial aid, and campus housing.

• Offer real-time Web access to the university’s student services
• Provide students with personalized advice
• Automate student information request routing
• Manage multi-step, multimedia communications plans

Improve student engagement and retention efforts

• Build and act on a powerful student contact system that provides a single view of the student across the enrolled student lifecycle.
• Automatically leverage student data from multiple sources, including SIS, ERP, and legacy systems.
• Establish meaningful dialogues with students across all communication channels including telephone, email, chat, Web, in-person, mail, and fax.
• Build automated routing workflows that deliver student requests to the appropriate person.
• Easily configure role-specific screens for Student Advisor, Academic Advisor, Student Ambassador, Communications Manager, and more.
• Generate real-time reporting and in-depth analysis on all contact information and student interactions.