Institutions typically have identified and understand the key metrics which define “at-risk” criteria and the impact on losing students, but lack the ability to leverage that information to save the student before it is too late. Talisma Student Retention CRM provides the vehicle to automate communication plans, targeting the highest-risk, highest value students with hands on activity such phone or face-to-face meetings with advisors, while incubating low-risk students with personalized communications via low-cost channels such as email and SMS text messaging.

Pre-defined workspaces proactively present at-risk students to your advisor, based on risk level scores in order to highlight their risk before they leave campus. Dynamic workflows add at-risk students to pre-determined communication plans that automate timely communications via multiple mediums.

• Calculate values of data attributes to determine and flag students risk level before it is too late • Proactively push high value “at-risk” students to advisors for immediate phone outreach via the retention workspace
• Back-up phone activity with additional channels such as email, SMS test messaging and print via the Talisma Campaign workflow
• Analyze retention activity to improve programs Contact Talisma to learn how your institution will benefit from CRM!