Talisma CRM for IT Help Desk fulfills student, faculty and staff requests 24 hours per day, 7 days per week. Talisma Knowledgebase front ends your constituent’s ability to self-serve through a permissions-based access. Escalate additional requests via email, chat or the telephone, based on constituent value or priority based on service level agreements. SMS text messaging and email provide timely distribution of emergency message and reminder notifications.

• Provide help desk self-service 24/7/365 via Talisma Knowledgebase with decision tree capability
• Utilize Talisma Knowledgebase to deflect routine inbound calls and emails
• Proactively communicate requests, system changes and instructions via multiple channels within the automated Talisma Campaign workflow, including email, SMS text messaging, phone and print
• Survey constituents and compile results
• Provide real-time online support via live chat and co-browsing
• Generate trouble tickets via Web forms and inbound phone and email requests
• Manage constituent (contact) profiles and assignment of assets
• Track and evaluate SLA performance through scheduled in-depth reporting

Contact Us for a complete demonstration today!