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Customer Interaction Management - Call center software to improve customer service through integrated, online communication channels, including self-service, chat, email, phone, and VoIP.
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Trainee Information
*First Name
*Last Name
*Email Address
*Company Name
Trainee Role
Course Evaluation
*Course Name
*Course Delivery Method
*Level of Customization
Rate the course below, with 4=excellent and 1=poor
Course Structure  1   2   3   4 
Course Content  1   2   3   4 
Appropriate Level of Training  1   2   3   4 
Quality of Exercises  1   2   3   4 
Course Rating Overall  1   2   3   4 
What Did You Like Best About the Course?
What Needed To Be Improved?
Instructor Evaluation
*Instructor Name
Communicated Effectively  Yes   No 
Answered Questions Effectively  Yes   No 
Created a Positive Learning Environment  Yes   No 

Rate the instructor's knowledge, with 4=excellent and 1=poor
Confidence in Instructor's Knowledge  1   2   3   4 
What Did the Instructor Do Best?
Where Can the Instructor Use Improvement?
Overall Instructor Rating  1   2   3   4 
* = required fields
   
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Customer Interaction Management - Call center software to improve customer service through integrated, online communication channels, including self-service, chat, email, phone, and VoIP.
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Customer Interaction Management - Call center software to improve customer service through integrated, online communication channels, including self-service, chat, email, phone, and VoIP.
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