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Customer Interaction Management - Call center software to improve customer service through integrated, online communication channels, including self-service, chat, email, phone, and VoIP.
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Prospective students, parents, and guidance counselors increasingly rely on university Web sites to make enrollment decisions, participate in school activities, and most importantly, take action to apply. Talisma Portal helps connect and build relationships with each visitor by delivering relevant, personalized content 24x7.

Achieve more interaction with prospective students
Talisma Portal enables prospects and students to access and update personal information and preferences, schedule appointments, make inquiries via email and chat, or search for answers on their own using the Talisma Knowledgebase. Fully integrated with the Talisma CRM Suite for Higher Education, it automatically shares data back to the Talisma Constituent Interaction Hub, making it available to recruiters, tele-counselors, advisors, employees, administrators, and others with access to the Talisma deployment. Staff can leverage the data to drive email, print, and phone marketing programs using Talisma Campaign.

Streamline recruiting efforts and reduce operational costs
Use the university’s Web site as a 24x7 "virtual recruiter" to facilitate information exchange, encourage action, enable dialogue, and deliver consistent answers to questions. Talisma Portal combines the powerful Talisma interaction management and rules engine with a configurable Web interface for access at all times.

Gain powerful tools without significantly increasing administration
Talisma Portal is easy for system administrators and employees to configure, manage, and maintain. Administrators can use a wizard-like interface to configure security permission rights, change the page look, and determine other portal options. Because Talisma Portal supports standard computing platforms and Internet browser versions, it operates seamlessly across campuses. The Talisma Portal interface allows data pushing from Talisma to the university’s existing portal solution.

 

 

Talisma Portal - a personalized constituent Web page for application submission, campus activity registration, and enrollment decisions
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Customer Interaction Management - Call center software to improve customer service through integrated, online communication channels, including self-service, chat, email, phone, and VoIP.
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Customer Interaction Management - Call center software to improve customer service through integrated, online communication channels, including self-service, chat, email, phone, and VoIP.

Campus Technology Summer 2008
Talisma Portal - a personalized constituent Web page for application submission, campus activity registration, and enrollment decisions